Let's talk strategy

The SATT™ Framework

We use the SATT™ Framework to design experiences that work for real people in an increasingly automated world — evaluating the four areas that determine whether your brand earns trust and keeps it.

Signals

Brand Signals & First Impressions

What your brand, messaging, and environment communicate before engagement begins. Every touchpoint sends a signal — we make sure yours are clear, consistent, and credible.

Access

Accessibility & Usability

Whether people can enter, navigate, and participate. Inclusive design means your experience works for people across cognitive, sensory, and situational differences.

Experience

Customer & Employee Experience

How the journey feels across every interaction — digital, physical, and human. We map friction, gaps, and moments that matter to your customers and your team.

Trust

Retention & Confidence

Whether people feel comfortable returning, engaging, and recommending. Trust is built through consistency, clarity, and experiences that respect people's time and needs.

Strategy that meets you
where you are.

No bloated retainers. No minimum commitments that don't make sense. Every lane is built around your goals, your budget, and how involved you want to be.

Done-For-You

Full Service

We redesign your customer and employee experience using the SATT™ Framework to improve accessibility, usability, and trust at scale. You stay focused on building.

  • Brand strategy + positioning
  • Website design and development
  • Social media management
  • Performance marketing (paid search + social)
  • Email marketing + automation
  • Content creation + copywriting
  • AI tool setup + workflow integration

Starting from

Inquire

Custom scope. Book a call to get a proposal.

Get a proposal
Start here

Done-With-You

Consulting

We help your team implement inclusive design and experience strategy using the SATT™ Framework — bringing senior strategic perspective without the full-time overhead.

  • Paid strategy sessions
  • Marketing strategy sprints
  • Brand audits + messaging workshops
  • Fractional CMO advisory
  • Campaign planning + creative direction
  • AI integration consulting

Starting from

Inquire

Project-based or ongoing advisory.

Let's talk strategy

Training & Tools

Training

We train teams on accessibility, customer experience, and inclusive design in modern, AI-driven environments — using the SATT™ Framework as your operating system.

  • Marketing strategy templates + playbooks
  • Brand voice workbooks
  • Marketing system SOPs
  • AI prompt libraries + tool guides

Starting from

$97

One-time purchase. Instant access.

Browse templates

New offer

Signals Audit for Customer Experience & Accessibility

A Signals Audit evaluates what your website, messaging, and environment are communicating to customers and employees. It identifies barriers to accessibility, usability issues, and experience gaps that impact trust and engagement — before they cost you.

Request a Signals Audit

Real brands.
Real results.

They think like a CMO, act like a partner, and actually get things done. We went from scattered to strategic in one sprint.

Founder, Tech Startup

Done-With-You — Strategy Sprint

No fluff, no ego, no wasted time. They handed us a brand voice we actually use and a content system that runs itself.

Founder, CPG Brand

Done-For-You — Brand + Content

The DIY playbook alone was worth ten times what I paid. I finally understand what I'm building toward.

Founder, Wellness Brand

DIY — Marketing Strategy Playbook

Why inclusive experience design matters
in the age of AI

AI is transforming customer experience, automation, and digital systems at a pace that's hard to keep up with. But automation doesn't solve poor design — it amplifies it. The organizations that succeed will be the ones that invest in clarity, usability, and trust.

Explore our services →

Accessible design

Ensuring your experience works for people across cognitive, sensory, and physical differences — not just the median user.

Clear communication

When your messaging is ambiguous or inconsistent, AI systems and customers alike misread it. Clarity is a competitive advantage.

Intuitive experiences

Friction that used to be tolerated is now abandoned. Every unnecessary step, every unclear CTA, costs you real conversions and trust.

Human-centered systems

The signals you send now — in your design, your copy, your process — shape how people feel about your brand long before they engage.

Cynthia
Lindsey

Executive-level thinking.
Zero enterprise ego.

Seats at the Table was built for founders and growing brands who deserve CMO-level strategy, without the full-time overhead or the bloated agency markup. We're women-led, outcome-obsessed, and human-centered in everything we do. Every engagement starts with where you are, not where we think you should be.

Cynthia

Co-founder

Product leadership, AI strategy, curriculum design, and EdTech.

Lindsey Pietrowski

Co-founder

CMO-level brand strategy across enterprise and startup.

Meet Cynthia and Lindsey

The results
speak.

See all work

Interactive Learning

X2A Interactive Infographic

Immersive data storytelling experience

Brand + Content

BEN Brand Build

Full brand system from zero to launch

Go-to-Market

Product Launch

Sold out in 72 hours

Answers worth
knowing.

Inclusive Design

What is inclusive design?

Inclusive design ensures products, services, and environments work for as many people as possible — including those with diverse cognitive, sensory, and physical needs. It's not a checkbox. It's a design philosophy that makes experiences better for everyone.

Customer Experience

What is a customer experience audit?

A customer experience audit evaluates how users interact with your business and identifies friction, confusion, and barriers across every touchpoint — digital, physical, and human. The goal is to find what's costing you trust and engagement before customers walk away.

Signals Audit

What is a signals audit?

A signals audit evaluates what your brand, messaging, and environment communicate before a customer ever engages. It surfaces misaligned signals — things you're saying versus what people are hearing — and provides a clear action plan for fixing the gaps.

SATT™ Framework

What is the SATT™ Framework?

The SATT™ Framework is a model for evaluating and improving inclusive experiences across four areas: Signals (brand communication), Access (accessibility and usability), Experience (customer and employee journeys), and Trust (retention and confidence). It's the lens we use across every engagement.

Accessibility Consulting

What is accessibility consulting?

Accessibility consulting evaluates whether your digital and physical experiences can be used by people with disabilities and diverse needs. This includes web accessibility (WCAG standards), cognitive accessibility in content and navigation, and inclusive design across your customer-facing touchpoints.

Getting Started

How do I get started with Seats at the Table?

The best entry point is a Signals Audit or a paid strategy session through our Done-With-You lane. We'll help you identify the right scope based on your goals. You can also browse our training programs if your team is ready to build inclusive design capability from the inside.